FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
UNDER SELLER
productselling
payments
pickupandtracking
UNDER BUYER
Product
Orders
Payments
Returns & Refunds
Cancellations
GENERAL QUESTIONS
GENERAL QUESTIONS

How do i sell on Coutloot?

  • Download and register on the Coutloot App.
  • There is a red'SELL' option in the bottom center of the homepage.
  • Click on that and follow the instructions.
  • After you're done , our experts will review and approve/disapprove your listing based on their quality guidelines.
  • You will be notified once your product has been sold.


How to sell faster?

  • Post on Instagram,facebook , twitter saying 'Hey guys! Check out my closet on Coutloot and shop some really cool stuff'.
  • Text your friends.
  • Spread the word on Whatsapp groups and let everyone know about your closet on Coutloot.

What products can i sell on Coutloot?

  • You can sell fashion [clothes,accessories,jewelry etc]
  • Books
  • Electronics [phones,laptops,tablets etc]

How do i check my earnings for the items listed/sold?

  • click on the 'account' in the Coutloot app.
  • click on 'wallet,cashout'.
  • Your wallet money and credits will be visible here.

Why is my listings unapproved/rejected?

  • If you have submitted a damaged product, your listingwill be rejected.
  • Please check your email to know the exact reason for your product being rejected.
  • Your wallet money and credits will be visible here.

How long does it take for my product to get approved?

  • Your product will be approved in 60 minutes of you listing it.

An item which i listed is no longer available with me what should i do?

  • click on your 'account'->'my Listings'
  • click on the 'Edit' option on the product and 'Delete'.
  • Or if your product is sold, click on 'Mark as Sold'

What is the commission fee and how much commission is charged?

  • Direct shipping commission charges-3% + pick-up charges.
  • Ship Via Coutloot commission charges-10% + pick-up charges.
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