ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website/App through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website/App through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

PRODUCTS AND SERVICES.

Certain products or services may be available exclusively online through the Website/App. These products or services may have limited quantities and are subject to return or only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/ phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. The rejected products could be sent back to you at an operational cost per product. If you do not want them to be returned, we will donate them to our NGO Partner: The Candle Project. The cost is pre-decided by our third party delivery partners, it's an operational cost that they charge. For more details, please review our Returns Policy.

OPTIONAL TOOLS.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the Website/App (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS.

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party Website/Apps that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or Website/Apps, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in conne- -ction with any third-party Website/Apps. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related Website/App. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy - https://www.coutloot.com/info/privacy-policy

When you use our Platform, we collect and store your information which is provided by you from time to time. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional.

We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.

We collect phone number on app when you setup an account on Coutloot through our app. After it we ask for personal information (such as name, gender, email address (Optional), delivery address and Date of Birth (Optional) from you transact with us. On Website/App, you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We do use your contact information to send you offers based on your previous orders and your interests

We do not store debit or credit card details at our end. For seamless seller’s payout, we only store bank details at our end.

If you leave feedback on the Platform, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.

The full terms of service and privacy policy we available on Coutloot.com and at the time of app login.

ERRORS, INACCURACIES AND OMISSIONS.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related Website/App is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related Website/App, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Website/App, should be taken to indicate that all information in the Service or on any related Website/App has been modified or updated.

PROHIBITED USES.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Website/App, other Website/Apps, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related Website/App, other Website/Apps, or the Internet. We reserve the right to terminate your use of the Service or any related Website/App for violating any of the prohibited uses.

AUTO BARGAINING.

Auto-bargain - 10% has been applied on all live products, by default. (Updated on 21st Feb’2023) *Please Note: Products on which auto-bargain was already active will be unchanged. Seller can change/edit the price at any time or switch OFF auto bargain on his/her products. If the buyer bargains within the auto bargain discount % range, the negotiation will be accepted automatically on behalf of the seller. If the product sold is not fulfilled and the order is cancelled, in this case, a Rs 50/- penalty will be charged to the seller account.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Coutloot, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law

INDEMNIFICATION.

You agree to indemnify, defend and hold harmless Coutloot and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party

GOVERNING LAW.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Mumbai Maharashtra IN 400064.

CHANGES TO TERMS OF SERVICE.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such prov- -ision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

CONTACT INFORMATION.

Questions about the Terms of Service should be sent to us at hi@coutloot.com .

DEALS.

While placing an order, if the user is using a discount coupon/deal (depends on the coupon) he can or cannot use Coutloot Credits on the same order. Share the referral code with a friend. Your friend gets Rs 50 on using your referral code. You get Rs 50 when your friend makes their first purchase.

User’s Referral amount is only valid for 30 days from the date of issue after that it will expire.

User’s Daily reward coins will only be vaild for the date on which it was issued after that it will expire.

QUALITY.

1. The authentication and fool proof legitimacy of any product bought on COUTLOOT (Website/App+App) is at the discretion of the seller, CoutLoot does not take any liability if the product is misrepresented by the seller.
2. The products sellers send to Coutloot for selling via SVC (Ship via coutloot) Service,if found to be stained/damaged/fake a penalty fine will be charged. This cost depends on the no. of items we are sending back and the city we are delivering too set by our third party logistic partners. Before Sending any product you agree that you are selling High Quality Products.
* At times and at their sole discretion, Coutloot shall reserve the right to take necessary action and make a claim in the event of damage or misrepresentation by the seller, subject to a penalty of Rs.200/-or more, since the seller has failed to comply with any provisions of this Agreement. Also, in cases where the buyer has raised a dispute against the seller on receiving damaged or misrepresented goods, the seller will be liable for a penalty of Rs 200/-or more.

RETURNS.

1. Coutloot does not Accept product RETURN or Refund the amount paid by any of the following means - cash , Online payments, coutloot credits and Coutloot wallet for the mentioned categories: Accessories, Make-up/Beauty, Mobile Cover, Sunglasses, Jewellery, Food, Groceries and eatables.

2. All electronic products are sent after testing, rejections happen while sending products out for delivery, returns are applicable on the discretion of the company.

3. Combo of more than 4 products are not returnable.
*SSF products - Coutloot doesn't take the responsibilty of return products of SSF sellers.

PAYMENT / CASHOUT.

All payments via Coutloot to users will be processed within 15-25 working days of the request for cashouts/returns/refunds and any other payment request.

*GST is mandatory from 1st Dec 2021. Seller's have to submit GST certificate as per our updated policy (please check the below information for exception cases).

Earnings:

1. If seller have money in their wallet which got credited on or before 30th Nov 2021 then they can withdraw this amount (without GST certificate).
2. Sellers dealing with new products under Direct Ship and Ship via Coutloot (GST is required).
3. Small Sellers who are dealing in used products have a limit for 500 Rs per month which they can withdraw (without GST).
4. 1% TCS will be applicable on Direct Shipping and SVC orders (Not on SSF).
5. Transaction fee will be applicable on SSF online payments.
6. Seller Incentive - Seller can withdraw money (GST is not required).
7. GST certificate is not required to withdraw refunds (for buyers).
8. GST certificate is required from sellers under Seller Self Fulfilment Plan.

Any changes in Cashout policy are subject to change as per Management Rules or any changes happen in Ecommerce Policy as per Government rules.

SERVICE FEE.(SELLER)

1.All Sellers - 0% commission in Seller Self Fulfillment Plan.
2.All Sellers will be charged commission and pick up charges on the basis of category in Direct Shipping. *Please Note: In all categories 10% commission will be charged plus Rs 50 pickup charges except in the below mentioned categories:

• Footwear - 12% commission + Pick Up charges Rs 60
• Home decor - 12% commission + Pick Up charges Rs 60
• Sports/Books - 20% commission + Pick Up charges Rs 60

*All live listings commission and pick up charges has been updated on 21st Feb’2023. *All Products will be charged Rs 50 even if in Combo, eg: if one product has a combo of three dresses, individual Rs 50 will be charged for each dress.
Pickup Charges are charged per product, even if the products picked up from the seller are in one go (all at once), individual costs per product will be applied because the logistics charge pickup fee to Coutloot on the basis of weight and not on count hence the individual pickup charges. *All Products will be charged Rs 50 even if in Combo, eg: if one product has a combo of three dresses, individual Rs 50 will be charged for each dress.
Pickup Charges are charged per product, even if the products picked up from the seller are in one go (all at once), individual costs per product will be applied because the logistics charge pickup fee to Coutloot on the basis of weight and not on count hence the individual pickup charges.
*By default - 500 g weight is covered.Additional Cost is applicable, if item package weigh more than 500 g(actual or dimension whichever is higher)

SERVICE FEE.(BUYER)

1.Shipment charges for orders with unique single product (quantity can be more than 1) will be Rs. 50 flat.
2. Shipment charges for orders with unique multiple products (quantity of each product can be more than 1) will be Rs. 35 per unique product.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Coutloot and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Returns and Refunds

In case of returns and refunds, the logistic charge of Rs.50 or Rs 60 (Direct Ship or SVC) would not be refunded in any circumstances. Items purchased at Rs.200 and below are not eligible for returns. In case of the buyer, after three consecutive returns, the buyer will be blocked. In case of Returns and Refunds, for all online payments the buyer cancelling the order will receive the funds to his Coutloot Wallet/Credits based on the reason mentioned for cancellation

Referral amount will not be refunded in case of Returns.

Daily reward coins if used while placing an order will not be refunded in case of Returns/RTO.

Notice of Infringement of Intellectual Property.

1. CoutLoot is not liable for any infringement of intellectual property rights arising out of materials posted on or transmitted through the site, or items advertised on the site, by end users or any other third parties. 2. If you are an owner of intellectual property rights or an agent who is fully authorised to act on behalf of the owner of intellectual property rights and believe that any Content or other content infringes upon your intellectual property right or intellectual property right of the owner on whose behalf you are authorised to act, you may write to us at support@coutloot.com to delete the relevant Content in good faith. 3. Counterfeit, Pirated and stolen goods or unauthorized illegal services (services for which you are not licensed or permitted to do or do not have the authority to under take).

4. Items, goods and services that infringe or attempt to pass off any third parties intellectual property or rights of publicity or moral rights or purpose to breach any persons right to privacy.

1. OVERVIEW

1.1 Introduction. This document, as amended from time to time in accordance with its terms, (“Agreement”) sets out the terms and conditions under which Coutloot (referred to as “Coutloot”, “Us” or "We" where applicable) provides product/listings buyers ("you", "You", “Your” or "Buyer") the opportunity to purchase products listed on the Coutloot Website/App at www.Coutloot.com (the "Website/App") from third party sellers (“Seller” or “Sellers”). By using the Website/App and purchasing products over the Website/App You expressly agree to be bound by the terms and conditions of the Agreement. We strongly recommend that you read and understand the Agreement and, in any event, by continuing to use the Website/App and buy products/listings via the Website/App You will be bound by the terms and conditions of the Agreement.  
1.2 Modification. If we decide to amend, alter or otherwise change the terms of the agreement, we will notify you by posting the revised version of the agreement on the Website/App and emailing you at your registered email address. The revised agreement will automatically take effect on being posted on the Website/App and will replace the terms of any previous versions of the Agreement for all new product/listings orders initiated on or after the date it is posted. Your continued use of the Website/App will constitute Your acceptance of the revised Agreement. If you do not agree with the terms of any revised version of the Agreement, please do not continue to use the Website/App. Coutloot, through the Website/App, facilitates an open consumer to consumer/peer-to-peer marketplace through which new or/and used prodcuts may be purchased or sold by Buyers and Sellers. We do not take ownership of any products listed by Sellers or purchased by You and We are not a party to any contracts that may arise outside of the Agreement between You and any Seller when products/listings


1. CoutLoot is not liable for any infringement of intellectual property rights arising out of materials posted on or transmitted through the site, or items advertised on the site, by end users or any other third parties.


2. If you are an owner of intellectual property rights or an agent who is fully authorised to act on behalf of the owner of intellectual property rights and believe that any Content or other content infringes upon your intellectual property right or intellectual property right of the owner on whose behalf you are authorised to act, you may write to us at support@coutloot.com to delete the relevant Content in good faith.

3. In case of order getting cancelled (due to any reason) buyer won’t be eligible to get the referral used amount back.

4. In case of order getting cancelled (due to any reason) buyer won’t be eligible to get the daily reward coins used while placing an order.

1. OVERVIEW

1.1 Introduction. This document, as amended from time to time in accordance with its terms, ( “Agreement”) sets out the terms and conditions under which Coutloot (referred to as “Coutloot”, “Us” or "We" where applicable) grants product/listings sellers ("you", "You", “Your” or "Seller") a licence to list and offer product/listings for sale on the Coutloot Website/App at www.Coutloot.com (the "Website/App") to third party buyers (Buyer or Buyers). By using the Website/App and listing product/listings for sale on the Website/App, you expressly agree to be bound by the terms and conditions of the Agreement. We strongly recommend that You read and understand the Agreement and, in any event, by continuing to use the Website/App and sell product/listings via the Website/App You will be bound by the terms and conditions of the Agreement.

1.2 Modification. If We decide to amend, alter or otherwise change the terms of the Agreement, We will notify you by posting the revised version of the Agreement on the Website/App and emailing you at Your registered email address. The revised Agreement will automatically take effect on being posted on the Website/App and will replace the terms of any previous versions of the Agreement for all new product/listings listings initiated on or after the date it is posted. Your continued use of the Website/App will constitute Your acceptance of the revised Agreement. If you do not agree with the terms of any revised version of the Agreement, please do not continue to use the Website/App. Coutloot, through the Website/App, facilitates an open consumer to consumer market place through which new and/or secondhand product/listings may be purchased or sold by Buyers and Sellers. We do not take ownership of any product/listings listed by You and We are not a party to any contracts that may arise outside of the Agreement between You and any Buyer when product/listings are sold and purchased via the Website/App. There is no guarantee given by Coutloot (or any other associated company) that Your product/listings will sell and, in the event that they do not sell, Coutloot will not be responsible for their listings. Prior to listing Your product/listings, You should carefully consider the legal rights and obligations that may arise outside of the Agreement between You and a Buyer from the sale of Your product/listings and, if in doubt, you should seek further legal advice in respect of these rights and obligations.

2. BECOMING A SELLER

2.1 Requirements. To become a Seller and be entitled to sell product/listings via the Website/App, You must create a personal account via the Website/App. To create a personal account, You will need to provide details such as Your real name & contact telephone number that We approve and accept. There are some account details that are specifically required for Sellers. If You have not previously done so, You will need to provide these specific Seller details before You are able to list product/listings on the Website/App. You will also have to agree to the terms & conditions and the prohibited items policy before listing a product. Coutloot has absolute discretion to decide if you qualify (or continue to be qualified) as a Seller. You are responsible for ensuring that the details You provide Us with remain valid and up to date. If the details You have provided to Us are no longer valid or up to date, Coutloot may suspend Your account, or terminate the Agreement.

2.2 Registered Mobile Number. To create and access Your personal account on the Website/App and use the services on the Website/App, you will need to provide a valid phone number. You are solely responsible for maintaining the security of Your personal account under Your registered mobile number.

3. PURCHASING PRODUCT/LISTINGS

3.1 Selecting product/listings. As a Buyer, You review the product/listings listed on the Website/App and, when You find a product/listings that You want at a price You want to pay, You click to subscribe to that product/listings & eventually buy that product/listings once the seller approves your request. You should carefully read the full listing details for each product/listings before clicking to subscribing to the product/listings, including (without limitation) section and row details and any restrictions or qualifications such as restricted view, family section, age restrictions, no alcohol permitted or concession. Please ensure that You have read the full listing details and are happy with Your product/listings selection prior to confirming Your subscription as, once approved by seller, You must proceed with the purchase of that product/listings in accordance with the Agreement and You will likely be contractually bound, as between You and the Seller, to purchase that product/listings. As Coutloot provides an open market place for the sale and purchase of product/listings, there are many different types of Sellers listing product/listings on the Website/App. For the avoidance of doubt, product/listings are not sold by Coutloot on the Website/App, they are sold by third parties.

3.2 Pricing Product/listings market prices might vary based on the type of the product/listings or based on the pricing set by the seller. But the sellers are required to post the product/listings at its original price. If you find any such product/listings posted by a seller, please report to us & we'll ban the seller. While We try to ensure the accuracy of all prices listed on the Website/App, sometimes technical errors may occur. In such an event, You are requested not to subscribe to that product/listings. We won't be responsible for any disputes with the pricing. Unless otherwise required by law, Coutloot has no liability to You in respect of changes to an event and/or product/listings or rescheduled events, including (without limitation) any liability to refund the price of the applicable product/listings (or any delivery fees). In the event that Coutloot does contact You in respect of changes to an event and/or product/listings or rescheduled events, then You must cooperate with Coutloot and (through Coutloot) the Seller in respect of those changes or that rescheduling.

4. LIABILITY AND INDEMNIFICATION.

Nothing in this section is in anyway intended to exclude or limit, or excludes or limits, any liability that the Agreement expressly provides Coutloot has to You or any liability that cannot otherwise be excluded or limited under any law.

4.1 Release. Coutloot, through the Website/App, facilitates an open market place for the sale and purchase of product/listings. Coutloot is not a party to any contract that may arise outside of the Agreement between You and any Seller when product/listings are sold and purchased via the Website/App. To the fullest extent permitted by law, Coutloot has no liability to You in connection with any contract between You and a Seller and You release Us from any liability We may have to You in respect of any expenses, costs, losses, damages, claims or demands that You may incur or suffer in connection with any contract between You and a Seller.

4.2 Liability. To the fullest extent permitted by law, Coutloot shall in no circumstances be liable to You for any indirect or consequential losses or any loss of enjoyment or opportunity arising out of Your use of the Website/App, including (without limitation) from Your purchase of product/listings or any failure to purchase product/listings.

4.3 Event Loss. For the avoidance of doubt, Coutloot does not stage, and is not responsible for the staging of, the events for which You may purchase product/listings on the Website/App. To the fullest extent permitted by law, We disclaim all liability connected with the staging of events for which You have purchased product/listings from the Website/App and for any death or personal injury suffered by You, or any person to whom You provide a product/listings purchased from the Website/App, arising out of attendance at, or travel to, any event unless caused by our negligence. Neither shall We be liable for any loss or damage sustained to Your property or belongings (or those of any person to whom You provide a product/listings purchased from the Website/App). Make a note When RTO shipments Going to Delivered seller Stamp is Compulsory for logistics else they cant delivered the shipments (RTO) inform every genuine seller so we can streamline the Fake POD's . If seller request for POD as product is marked on the system the seller needs to requests within 24 hrs post that we will be unable to share.

4.4 Force Majeure. To the fullest extent permitted by law, We will not be liable for any loss or damage suffered by You arising out of circumstances that are beyond our control including but not limited to any act of God, natural disaster, act of terrorism or other force majeure event.

4.5 While uploading multiple products, that are identical one must make sure that the availability of the same is met and fulfilled once sold. Upon realization of unavailability of the product the listings need to be updated accordingly before order is placed. Failure to do so would result in a penalty fee to the seller.

5. WARRANTIES

5.1 True information. You represent and warrant to Us that the information You submit to Us in creating and updating Your personal account and in making an order for product/listings on the Website/App is true, accurate and complete. You agree not to use false names or addresses, or any other false information or infringe any intellectual property, in using the Website/App.

5.2 Legal Compliance. You represent and warrant to Us that, during any interaction with the Website/App, you will comply with all applicable local, state, national and international laws. You also represent and warrant to Us that you are 18 or over and therefore able to enter into legally binding contracts.

6. ADDITIONAL INFORMATION

6.1 No Agency. The Seller and Coutloot are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by the Agreement and neither party has any authority to bind the other in any way.

7. PRODUCT UNAVAILABILITY BY SELLER

For all Orders Placed from 1/06/2018 a Penalty Fee of Rs 50 will be charged on each product that the seller is unable to give us, deeming to an unsuccessful order delivery in period of 7 days since the Order has been placed.

1. As a Seller, confirmation of the sold product within 3 days is a MUST, and handover of the packed product to the logistics once pick up is scheduled the next day. Failure of the same will lead to account deactivation along with a penalty fee on your Coutloot cash out the balance.

2. For products that are sold the weight, and quantity should be the same as mentioned during the listing. Any misleading in terms of the details mentioned and while processing orders to logistics frequently would lead to account deactivation.

3. Seller sharing contact details like mobile numbers, social media ids, personal website details on listing images, chats or user names is strictly prohibited.

4. Inappropriately listings apart from the product and categories that have been provided for selling should be followed.

5. Misbehavior/abusive words with buyers on chat or call will lead to direct deactivation.

Under the Seller Fulfilled Listed product/products Orders if the below conditions are noticed lead to direct deactivation.

A. Fake status of sold product updated, if not successfully delivered.

B. Failure to process paid order within 5 days from order date.

B. Need to be open to Returns for sold products as per buyer's request if eligible as per the return policy.

8. SUBGENERAL QUERIES

Items sold at purchased INR 200 and below disqualifies for returns

Beauty and make up category items disqualifies for return 

Account details once submitted for payment we would be not liable for errors if incorrectly given

9. SELLER INCENTIVE

SELLER INCENTIVE SERVICE CAN BE BLOCKED/HALTED/CHANGED ON THE DISCRETION OF THE MANAGEMENT

Read more about our prohibited items policy

By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you No prior notice for an amendment to the terms, the amendment will be applied to orders thereafter. Upon confirmation of your orders, we will not be able to make any changes

A. General Guidelines

1. The New service launched on 7/010/2019 will allow sellers to buy bulk products at wholesale prices from Sellers in China and International Countries only on the Coutloot App/ Website.

2. PAYMENT TERMS - The discount applies only to the invoiced value of the material (not to taxes or freight charges). Our Company reserves the right to require advance payment or satisfactory security for the goods if the financial condition of Buyer so warrants as determined by Our Company. If Buyer fails to make payment in accordance with terms of this agreement or any collateral agreement or fails to comply with any provisions hereof, Our Company may, at its option (and in addition to other remedies), cancel any unshipped portion of this order. Buyer is to remain liable for all unpaid accounts. All Order Placed will have to be placed by the user with partial Online payment (20%) or 100% Online payment using the payment services provided.

3. Shipping Fees is applied to all orders placed.

4. Total delivery time for orders is a minimum of 10 days maximum of 20-30 days.

5. IF any order is cancelled before delivery money is reimbursed to credits and Tax and shipping will not be refunded

6. All orders are being brought to India Port via Air.

B. Limitation of liability

Coutloot shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Coutloot has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you

C. Termination

C. Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Coutloot without notice at any time, for any reason. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Coutloot or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any part tor which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization In an attempt to provide increased value to our visitors, Coutloot may link to sites operated by third parties. However, even if the third party's affiliated with Coutloot, Coutloot has no control over the linked sites, all of which have separate privacy and data collection practices, independent of Coutloot. These linked sites are only for your convenience and therefore you are accessing them at your own risk. Nonetheless, Coutloot seeks to protect the integrity of its Website/App and the links placed upon it. It thus requests any feedback on not only its own site but for sites it links to as well (eg. if a specific link does not work).

1. TERMS AND CONDITIONS TO GOVERN - These terms and conditions represent the final and complete agreement of the parties and no terms or conditions in any way modifying or changing the provisions stated herein shall be binding upon Our Company unless made in writing and signed and approved by an officer or another authorized person at Our Company. No modification of any of these terms shall be modified by Our Company's shipment of goods following receipt of the Buyers purchase order, shipping request or similar forms containing printed terms and conditions additional to or in conflict with the terms herein. If any term, clause or provision is declared to held invalid by a court of competent jurisdiction, such declaration or holding shall not affect the validity of any other term, clause or provision herein contained.

2. ACCEPTANCE OF ORDERS - All orders are subject to written price verification by authorized Our Company personnel unless designated in writing to be firm for a specified period of time. Shipment of goods without written price verification does not constitute acceptance of the price contained in the order.

3. SUBSTITUTION - Our Company reserves the right, without prior notification, to substitute an alternative product of like kind, quality and function. If the Buyer will not accept a substitute, the Buyer must specifically declare that no substitution is allowed when the buyer requests a quote, if such request for quote is made, or, if no request for quote was made, when placing an order with the Our Company.

4. PRICE - Prices quoted, including any transportation charges, are valid for 10 days unless designated as firm for as pacific period pursuant to a written quote or written sales acceptance issued or verified by an officer or other authorized personnel of Our Company. A price designated as firm for a specific period may be revoked by Our Company if the revocation is in writing and is mailed to the Buyer prior to the time a written acceptance of the price is received by Our Company. All prices and deliveries are F.O.B. shipping point. Our Company reserves the right to cancel orders in the event selling prices which are lower than prices quoted are established by government regulations.

5. TRANSPORTATION - Unless otherwise provided, Our Company shall use its judgment in determining carrier and routing. In either case, Our Company shall not be liable for any delays or excessive transportation charges resulting from its selection.

6. PACKING - Unless otherwise provided, Our Company will comply only with it its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by Buyer will be paid for by Buyer. All cost of packing and shipment for Buyer's special equipment shall be paid for by Buyer.

7. TAXES AND IMPORT/EXPORT LICENSES - Prices do not include taxes. Taxes are paid by Buyer upon invoice from Our Company unless Buyer provides a valid exemption certificate acceptable to the taxing authority or unless Our Company's forbidden by law from collection of said taxes from Buyer. Import or export licenses are to be secured by Buyer.

8. TITLE AND RISK OF LOSS - Delivery to carrier shall constitute delivery to Buyer, and thereafter risk of loss or damage shall pass to Buyer. Any claim of Buyer relative to damage during shipping or delivery should be made directly to the carrier. Any claims by Buyer against Our Company for shortage or damage occurring prior to such delivery to carrier must be made within five (5) days after receipt of the goods and accompanied by original transportation bill signed by carrier noting that carrier received the goods from Our Company in the condition claimed. Notwithstanding passage of the risk of loss to Buyer, title and right of possession to the goods sold hereunder shall remain with Our Company until all payments hereunder, including deferred payments evidenced by notes or otherwise, Interest, carrying charges, and attorneys' fees, shall have been made in cash, and Buyer agrees to do all acts necessary to perfect and maintain such right and title in Our Company.

9. RETURN OF PRODUCTS - Goods can be returned within 3 days of delivery, and orders once accepted by Our Company cannot be cancelled, except upon the written approval of Our Company. Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company.

10. FORCE MAJEURE - Our Company shall not be liable for failure to perform its obligations resulting directly or indirectly from or contributed to by acts of God; acts of Buyer, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability too brain raw materials (including energy sources), components, labor, fuel or supplies; or other circumstances beyond Our Company's reasonable control, whether similar or dissimilar to the foregoing. If certain quantities are affected and other quantities are not, the quantities affected shall be eliminated without liability, but the agreement shall remain unaffected. Our Company may during any period of shortage due to any of said causes, allocate its supply of such raw materials among its various users thereof in any manner which we deem fair and reasonable. In no event shall Our Company be liable for special or consequential damages for any delay for any cause.

11. REASONABLE ATTORNEY'S FEES - In the event suit or other proceedings shall be brought for the recovery of the purchase price, or any unpaid balance, or the breach by Buyer of any term herein contained, Buyer, shall pay to Our Company, in addition to any damages proved by law, reasonable attorney's fees and costs of collection.

12. WARRANTY - All goods sold by Our Company are warranted to Buyer to be free from defects in material and workmanship, and manufactured in accordance with industry standards. Therefore going warranty is non-assignable and in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise including but not limited to any implied warranties of merchantability or fitness. No agent, employee, or representative of Our Company has any authority to bind Our Company to any representation, affirmation, or warranty concerning the goods and any such representation, affirmation, or warranty shall not be deemed to have become apart of the basis of this agreement and shall be unenforceable. Any claimed defect in material or workmanship shall be deemed waived by Buyer unless submitted to Our Company in writing within five (5) days from the date the goods are received by Buyer. Our Company shall not be liable under the foregoing warranty if any loss or damage is caused by improper application or use of the goods. Our Company disclaims all liability with respect to the design of the goods and makes no warranty with respect to such design. This warranty is in lieu of and excludes all other warranties, whether express, implied, or statutory, including implied warranties of merchantability or fitness.

13. REMEDIES AND LIMITATION OF LIABILITY - Our Company shall not be liable for incidental or consequential losses, damages, or expenses arising directly or indirectly from the sale, handling or use of the goods, or from any other cause relating thereto. Our Company's liability, in any case, including for claims of breaches of warranty or negligence is exclusively limited, at Our Company's option, to the replacement of goods not complying with this agreement, the repayment of, or crediting Buyer with, an amount equal to the purchase price of such goods, or repairing or arranging for repair of the goods. If Our Company requests the return of the goods, the goods will be redelivered to Our Company in accordance with Our Company's instructions. The remedies contained in this paragraph constitute the sole recourse of Buyer against Our Company for breach of any of Our Company's obligations, whether of warranty or otherwise. As long as Our Company makes a good faith effort to rectify any breach, the remedies provided for herein shall be deemed satisfied.

14. SELECTION - Buyer represents that the goods sold hereunder are fit for their actual or intended use and that Buyer placed no reliance on Our Company's skill or judgment in selecting suitable goods or materials or in the design of suitable goods and materials. Buyer represents that the use and installation of the goods shall be made in compliance with all applicable government requirements. Buyer will defend, indemnify and hold harmless Our Company, its successors, assigns and subsidiaries from and against all costs (including attorneys), damages and liabilities resulting from actual or alleged claims asserted or any penalties proposed or assessed Our Company for any alleged violation of any federal, state or local law, rule, regulation or standard, by reason of or in connection with any use of the goods delivered hereunder.

15. CHOICE OF LAW - This agreement and matters connected with the performance thereof shall be construed in accordance with, and governed by, the law of the State of Florida as if it were executed and performed entirely within the State of Florida. Further, it shall be construed to be between merchants.

16. GENERAL - Our Company specifically represents that any goods to be delivered hereunder will be produced in compliance with the requirements of the Fair Labor Standard Act of 1939, as amended. Website/App terms and conditions. Please read through them carefully before placing your order. By using this Website/App and/or placing an order, you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

D. Non-Refundable Condition (Do’s & Don’t)

1. After the order is shipped, receive a call from an unknown number, it may be the delivery person or the Coutloot_b2b support team calling you for order delivery.

2. Do not share any kind of OTP (One-Time Password) with the delivery or field executive over the call.

3. If the order shipping date exceeds 10 days, please inform us on the provided number.

4. If you notice any kind of tampering or suspicious activity with the parcel or its packaging, do not accept it.
(Take a photo of the waybill and parcel, then share it on the given number.)

5. If you notice any kind of tampering or suspicious activity with the parcel or its packaging, do not accept it.
(Take a photo of the waybill and parcel, then share it on the given number.)

For any queries regarding the dispatched parcel, please contact us at: 8591749108.

By using this Website/App or Platform, It is deemed that You have consented to receiving telephone calls, SMS and/or emails drop Us at any time. We deem fit. Such communications shall be sent. You on the telephone number and/or email ID provided by You for the use of this Website/App or Platform which are subject to Our Privacy Policy. These communications include, by Us is for the purposes that inter alia include clarification calls, marketing and promotional calls/with regard to any communication received from Us, You may email us at support@coutloot.com. The information provided by You shall be deemed to be confidential and shall not be disclosed to any Third Party, unless the same is required to be mandatorily disclosed to relevant government authorities in accordance with the applicable laws, In the event. We are required to make any such mandatory disclosures, We will notify You about the same.